The Office of U.S. Representative Pramila Jayapal (WA-07) seeks a temporary Caseworker in her Seattle, WA office. The caseworker is a critical part of the Congresswoman’s team and spends most of their time working directly with constituents and federal agencies. This is a temporary position through the end of December 2022.
The ideal candidate will have:
- Excellent organizational, proofreading and time management skills necessary to work in a fast-paced and rapidly changing environment;
- A professional and courteous manner, particularly in telephone and in-person; conversations with constituents;
- Strong writing skills and attention to detail;
- Ability to work cooperatively and courteously under pressure;
- Strong self-care abilities, and the vulnerability to ask for help when needed.
Responsibilities include, but are not limited to:
- Acts as the representative for the Congresswoman to constituents and federal agencies primarily with the: the Department of Defense, the Internal Revenue Service, the Department of Education, the United States Postal Service, the Social Security Administration, the Small Business Administration, the Office of Personnel Management, the State Department, the Department of Labor and the Department of Veterans Affairs;
- Writes casework correspondence, meets with constituents, and communicates directly with federal agencies, constituents, and community partners;
- Informs the Congresswoman and staff leadership of important issues in their assigned issue areas and seeks assistance as needed;
- Assesses casework for problems requiring legislative action and makes recommendations to the District Director and legislative staff;
- Assists field staff with outreach activities;
- Screens and refers cases, when appropriate, to other district offices, or to state legislators as appropriate;
- Logs all incoming and outgoing mail and incoming telephone calls relating to casework portfolio, and maintains updated files on all cases;
- Prepares periodic reports for the Congresswoman and staff on pending cases in their assigned issue areas;
- Continually screens active cases to make sure that cases are being handled in a responsive manner;
- Maintains a good working relationship with the Congresswoman, staff, constituents; and
- Performs other duties as assigned, including staffing the Congresswoman for in-district meetings and town hall meetings, and temporarily covering other assignments during staff absences.
SKILLS AND SKILLS AND KNOWLEDGE REQUIRED:
- Skilled as a collaborative problem-solver;
- Temperament to communicate with a variety of personalities in a tactful, clear, and professional manner;
- Ability to exercise discretion and independent judgment when fulfilling casework responsibilities including respecting the privacy of constituents seeking assistance;
- Maintain up-to-date knowledge of policy developments related to portfolio and other assignments;
- Knowledge of office policies, practices, and procedures; and
- Knowledge of office computer applications.
- This position reports to the Deputy District Director;
- Requires close communication with other members of the Congresswoman’s staff in Seattle and in Washington DC;
- Requires ability to accept and implement performance-based criticism and direction;
- Requires ability to occasionally work long hours and weekends;
- Requires ability to adapt quickly to a changing environment;
- Ability to work efficiently without an expectation of privacy; and
- Requires a valid Washington State driver’s license and occasional access to a car for work-related travel in Washington State
- Bachelor’s degree or equivalent experience;
- Excellent verbal and written communication skills; and
- Experience working with members of the public, in customer or constituent service.
- Strong self-care abilities, and the vulnerability to ask for help when needed;
- Knowledge and understanding of federal agency procedures and policies is a plus.
Women, people of color, LGBTQ+ individuals, new Americans, people with disabilities, and members of other underrepresented communities are strongly encouraged to apply. State and/or district ties are a plus.
Salary is a minimum of $60,000 and will depend on experience. The benefits include student loan repayment plans and strong health care, dental, vision and retirement plans. Applicants must submit a cover letter and resume to firstname.lastname@example.org. Applicants will be considered on a rolling basis. No calls or drop-ins please.